All returns and exchanges must be requested by email within 7 days of when you receive your item for website sales, and 7 days since your purchase for in-store shopping. The item can be exchanged for a different size or online for web credit only. If you placed an order online and need a different size, email us within the 7 days to exchange sizes based on available stock.
We have a no cancellation policy. Once your order is made you can exchange the items for a different size or receive Web Credit only.
All returned items can not be worn, or damaged in any way. Should your return item not arrive within 15 days after confirmation that the item is eligible for return, it will no longer be accepted.
All sale items, jewelry, bags, shoes, PJ Harlow, Barefoot Dreams and swim are final sale. There will be no returns made for items bought with sale promotional codes online, all sales final. All purchases made during a Pop-Up Promotion are final sale.
Please note that all orders are NOT guaranteed. All orders are subject to change based on each items availability in-store. Items purchased can be out of stock prior to your purchases but will be refunded during processing. Online orders can take upwards of 24 hours to be processed. All updates made to your order will be communicated through email.
If your item does not work, please email dsquaredweb@gmail.com to notify us on your intent to return.
Frequently Asked Questions: Answered
DUE TO COVID-19, NOT ALL ORDERS ARE GUARANTEED TO BE IN STOCK AND ELIGIBLE TO FULFILL AT TIME OF PROCESSING. SOME INVENTORY ONLINE IS STOCKED IN-STORE AND MAY BE SOLD PRIOR TO A PURCHASE MADE ONLINE. IF YOUR ORDER IS UNABLE TO BE PROCESSED, YOU WILL RECEIVE AN EMAIL NOTIFICATION OFFERING SIZE/COLOR CHANGES AT YOUR DISREGARD OR A FULL REFUND OF THAT ITEM. FOR MORE INFORMATION DON'T HESITATE TO REACH OUT BY EMAIL AT, DSQUAREDWEB@GMAIL.COM
Since there are 4 store locations, what is the best way to shop with Dsquared Clothing? How does the Online Store Work?
Each store location carries a variety of styles and brands. Each physical store will have their own separate brands that other locations may, or may not carry. The best way to shop with us is to follow along on our Instagram pages. Each location has their own Instagram where you can DM or Call to make purchases over the phone.
If you see something in store and want to guarantee your purchase, we highly recommend you reach out to that individual store. Otherwise, all online inventory is pulled and posted from all store locations allowing for optimal brand selection and allow you to shop at ease with all of our available items. Not all orders are guaranteed, and depend on in-store availability.
Is my order eligible for a return?
Your item is eligible for a return within 7 days from the time your order was delivered. It must not be damaged or washed and must be unworn with tags still attached.
How do I make a return?
Please email dsquaredweb@gmail.com, with your order number and specific item(s) intended to return. From here, we will email you with a return label for orders that are eligible for a return. (Learn more about our Return Policy, here OR read the section above!)
If your item was purchased in-store, please contact the specific store by phone or in person for more information! If you purchased an item in store, it is completely separate from any order made online. Any inquiry about your order should be communicated with our Online Store Manager who can be reached M-F, 10am- 6pm, at dsquaredweb@gmail.com
Can I use my Online Credit in-store? Or swap my online item for an item in-store?
Our website is it's own entity. It is completely separate from our physical locations and therefore cannot allow credits to overlap. If you receive an Online Web Credit Code, it is only eligible online. If you have a Store Credit, it is only eligible in that specific store's location. If you are looking to make an exchange, it must be approved by our Online Store Manager to work out a specific plan between our stores and the customer.
How do I get, and use my Online Web Credit Code?
Once we receive your return by mail, we will contact you by email about your Online Web Credit Code. From here, each Code can be applied in the, "discount code," section at checkout. (More information is provided on the email you will receive after your return is accepted)
Does my Web Credit Code expire?
Your Web Credit Code never expires, and will automatically update its value based on your usage.
I haven't received my package in the mail, yet? Who should I contact about my order?
Due to COVID-19, the US Postal System has experienced increased circulations and delayed postage times. Our stores have daily pick-ups with USPS, and mail all orders made before 12pm, the day-of-purchase. If you are experiencing a delay in shipment, use this link to file for a missing package:
If you think there has been a problem with your online order, please email, dsquaredweb@gmail.com. If you are missing an item in your order, please check your emails for any updates or changes available for your order. Please note some orders ship items separately based on availability of stock in certain store locations. Do not be alarmed if you are missing parts of your order from your first delivery package.